Privacy Policy - Egypt e-Visa Service

1. Information We Collect

1.1 Personal Information

When you use our services to apply for an Egypt e-Visa, we collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Passport information (passport number, issue date, expiry date, issuing country)
• Biographical information (date of birth, gender, nationality)
• Travel information (arrival date, departure date, accommodation details)
• Employment information (occupation, employer name, employer address)
• Photographs (passport photo)
• Payment information (credit card details, billing address)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your interaction with our website, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring website
• Pages visited and time spent on those pages
• Geographic location (country and city level)
• Language preferences

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

• Process your Egypt e-Visa application
• Communicate with you about your application status
• Process payments
• Provide customer support
• Send you important service-related notices and updates

2.2 To Improve Our Services

• Analyze usage patterns and trends
• Conduct research and development
• Troubleshoot problems
• Enhance the user experience

2.3 For Marketing Purposes

• Send promotional communications about our services (with your consent where required by law)
• Provide personalized content and recommendations

2.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Detect and prevent fraud and other illegal activities

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Egyptian Immigration Authorities

We share your personal information with the Egyptian immigration authorities to process your e-Visa application. This is necessary for the performance of our services.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Customer support services
• Email service providers
• Analytics providers

These service providers are contractually obligated to use your personal information only to provide services to us and in accordance with our instructions.

3.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your personal information with other third parties with your consent or at your direction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For e-Visa applications, we typically retain your personal information for a period of 5 years after the completion of your application process. This retention period allows us to:

• Provide ongoing customer support
• Comply with legal obligations
• Resolve disputes
• Facilitate future applications

After the retention period expires, we will securely delete or anonymize your personal information.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of sensitive data
• Secure Socket Layer (SSL) technology
• Access controls and authentication procedures
• Regular security assessments and audits
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete personal information.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request that we temporarily or permanently stop processing your personal information.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

7. International Data Transfers

We are based in the United Kingdom, and your personal information may be transferred to, stored, and processed in countries outside your country of residence, including Egypt and other countries where our service providers are located.

These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These safeguards include:

• Using standard contractual clauses approved by relevant authorities
• Ensuring that recipients of your data are bound by data protection obligations
• Conducting assessments of the level of protection in the recipient country

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material changes if and where this is required by applicable data protection laws. The date at the top of this Privacy Policy indicates when it was last updated.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.